FAQs

Q: When are you open and when do you deliver?

A: We are are open from Tuesday - Saturdays for orders and deliveries so please keep this in mind when looking at dates for delivery.

Weekday deliveries are after 16.00 up to 19.00, if you require your order to be delivered earlier in the day we recommend you have your cake/cupcakes delivered the evening before.

Weekend deliveries are from 9.00 am - 18.00

There are be no deliveries on the Tuesday after a bank holiday Monday.

For corporate orders please contact direct regarding delivery times.

 

Q:  How do i order a Cupcake flavour box

A:  First please  check the date availability calendar on the contacts us page

Cupcakes are made fresh to order so 3 days minimum notice is required

Decide on how many flavours you would like per box.

(cupcakes are only available in multiples of 12) 

complete the form on the contact us page regarding your requirements

  you will then receive an email confirming your order

along with an invoice for payment 

Once paid  your order is confirmed

 Your cupcakes will then be delivered on the date and time specified.

 

Q: How much notice do i need to give to order a celebration cake?

A:   3 weeks notice is the minimum order and turnaround time for celebration cakes and our main admin day is a Monday so please factor in adequate time for us to prepare your quote so we can meet your cake delivery day.

Tue-Fri we are busy baking so admin time is very limited

So to avoid disappointment please book your cakes way in advance of your chosen delivery date.

 

Q: Can you deliver or do i need to collect my cake?

A:  Part of our service is to deliver your cakes so when completing the query form on the contact page please include a delivery address and post code ( a delivery charge may be applicable)

 

Q:  Is there a delivery charge?

A:  Within and upto a 5 mile radius of B45 is free delivery, outside of the free delivery zone there is a £3.50 delivery charge upto 10 miles, over 10 miles there will be a charge of 50p per additional mile

 

Q: Do i have to order the celebration cakes on the websites?

A: All the cake pictures of celebration cakes are previous commissions and you can either order the same design or if you have an idea or theme in mind we can make your design more bespoke. If you have a picture of a cake you would like to replicate please be advised that the design will be tweaked slightly as we do not copy other cake makers work or designs without permission granted.

 

Q:  How much are the cakes?

A: The prices for the mixed cupcake boxes are listed on the cupcake page, if you require a price for a cake on the website or you require a bespoke design please contact us for a quote. A rule of thumb with cake design is that the more detail or complicated a cake design is the more a cake will cost, also it can depend on the size and shape of your cakes.

i.e did you know a square cake cost more than a round cake? this is because an 8" square cake requires more cake batter than a 8" round cake  so these are the types of considerations that  go into providing quotes for cakes.

 

.Q: What is in the cake quote

A: After i have obtained some initial information from you we will prepare your quote.

Based on your theme you will get three options based on 3 different price bands, this is so you have the flexibility of a cake size and design that suits your budget.

This will be emailed to you for you to check details and add any other information.

If you decide to go ahead with your order a small deposit is required to reserve your order when your deposit is paid and your order form is returned this then acts as your order confirmation,

The balance is then required 3 working days before delivery (paying electronically)

 Payment details are included within the quote.

 

Q:  How long do the cakes last?

A:  All cakes and cupcakes are made fresh to order and do not contain any additives to prolong shelf life, so cupcakes are best consumed within  2-3 days from date of delivery and celebration cakes 5 days from date of delivery

 

Q:  How do i store a cake?

A: with cupcakes they are an ambient product so just keep in the box in a cool place as their is no need to refrigerate as this can actually dry out your cakes. With celebration cakes same rules apply, just keep cool and when cut keep the cut sides covered with a little cling film or foil to prevent the cake drying out and store in the original box it was delivered in.

 

Q: Do you bake for specific dietary requirements? and do you use nuts in your baking?

A: We do bake vegan/egg-less cakes .

The kitchen is NOT a nut free kitchen so we no longer accept orders for cakes where customers have nut allergies.

Every order is delivered with an allergen information card but also it is the responsibility of the customer to inform at time of ordering any specific allergies or intolerances.

 

Q: Can you do wedding favours?

A:  Depending on your requirements individual labelled and boxed cupcakes designed to your brief can be provided, if interested in cupcake wedding favours please let me know when booking a wedding consultation so this can be included in your quote.

 

Q: Do you do cake tables

A:  For evening guest there are a number of options available from layer cake tables to cupcake Bars (please contact for details) as this is currently in the development stage.

 

Q: Can i order cupcake towers for a wedding and can we mix a wedding cupcake tower with different flavours?

A: Absolutely, have a look at the list of flavours on the cupcake page to create your own flavoured cupcake tower, or if your fave flavours are not listed we can create your flavours for you.

 

Q: Do you have Terms and conditions for wedding cake orders

A:  Yes, a copy of our terms and conditions will be attached and explained to you with your wedding cake quote.

 

Q:  Can you provide corporate orders

A:  Yes we can in the form of either cupcakes or whole cakes but please contact us for details.

 

Q:  Can you print a company logo onto a toppers for cupcakes

A: Yes your logo can be printed onto edible icing sheets to make toppers for cupcakes what ever your requirement is please feel free to get in touch to discuss.

If you have a question that hasn't been covered above please do not hesitate to get in touch.

© Kake and Cupkakery 2020

We are fully registered with Birmingham city council rated 5* insured as a cake business, and have full food safety certificates